1. Data Controller
Controller Details
Company Name: Grupo Lucohe S.L.
Tax ID: ESB87088936
Address: C. Ferrocarril, 4, 28821 Coslada, Madrid, España
Phone: +34 916 718 926
Contact email: info@agenticalia.ai
Data protection email: privacidad@agenticalia.ai
2. Personal Data We Collect
Depending on the relationship you maintain with us, we may collect the following data:
2.1 Data provided directly
- Contact details: name, surname, email, phone, company
- Billing details: billing address, VAT/Tax ID, bank details
- Access details: username, password (encrypted)
- Communications: messages sent through forms or email
2.2 Automatically collected data
- Browsing data: IP address, browser type, pages visited
- Device data: operating system, screen resolution
- Cookies: as detailed in our Cookie Policy
3. Processing Purposes
| Purpose | Legal Basis | Retention Period |
|---|---|---|
| Managing contact requests and demos | Consent (Art. 6.1.a GDPR) | Until revocation or 2 years of inactivity |
| Provision of contracted services | Contract performance (Art. 6.1.b GDPR) | Contract duration + 5 years |
| Billing and payments | Legal obligation (Art. 6.1.c GDPR) | 6 years (Commercial Code) |
| Sending commercial communications | Consent (Art. 6.1.a GDPR) | Until revocation |
| Improving our services | Legitimate interest (Art. 6.1.f GDPR) | Anonymized data |
4. Data Recipients
Your data may be shared with:
- Technology service providers: hosting, email, analytics (with data processing agreements)
- Payment gateways: Stripe for processing payments (PCI DSS compliant)
- Public administrations: when there is a legal obligation
- Professional advisors: lawyers, auditors (under duty of confidentiality)
We do not make international transfers of data outside the European Economic Area, except to providers that have adequate guarantees (Adequacy Decisions or Standard Contractual Clauses).
5. Data Subject Rights
You can exercise the following rights by sending an email to privacidad@agenticalia.ai along with a copy of your ID:
You also have the right to file a complaint with the Spanish Data Protection Agency (www.aepd.es) if you consider that your rights have been violated.
6. Data Security
We apply appropriate technical and organizational measures to protect your personal data:
- SSL/TLS encryption in all communications
- Passwords stored with secure hash (bcrypt)
- Restricted access to authorized personnel
- Encrypted periodic backups
- Servers located in the European Union
- Regular security audits
7. Minors
Our services are aimed at companies and professionals. We do not intentionally collect data from minors under 16 years of age. If you become aware that a minor has provided us with personal data, contact us to proceed with its deletion.
8. Updates to this Policy
We may update this Privacy Policy periodically. We will notify you of any significant changes by email or through a notice on our website. We recommend reviewing this page periodically.
9. Contact
For any queries related to the protection of your personal data:
Email: privacidad@agenticalia.ai
Phone: +34 916 718 926
Address: C. Ferrocarril, 4, 28821 Coslada, Madrid, España