Privacy Policy

1. Data Controller

• Identity: Grupo Lucohe S.L.
• Tax ID: B-86562398
• Address: C. Ferrocarril, 4 - 28821 Coslada, Madrid, Spain
• Email: info@agenticalia.ai
• Data Protection Officer: dpo@agenticalia.ai

2. Data We Collect

We collect different types of data depending on how you interact with us:

2.1 Contact Form and Chat

• Name
• Email address
• Message or inquiry

2.2 Plugin Purchases

When you make a purchase in our plugin store, we collect:

• Required data: Email, name, billing address, country
• Optional data: Company, Tax ID/VAT, phone
• Transaction data: Products purchased, amount, date, order number
• Technical data: Domain where the license is activated, activation date

We do not store credit card data. Payments are processed by Stripe, which acts as an independent payment processor.

2.3 Browsing Data

• IP address
• Browser and device type
• Pages visited and time spent

3. Purpose of Processing

Personal data collected will be processed for the following purposes:

• Manage purchases: Process orders, issue licenses, send confirmations and invoices.
• Verify licenses: Ensure the software is used legitimately on the authorized domain.
• Technical support: Respond to inquiries and resolve issues.
• Commercial communications: Send information about product updates and new releases (only if you have given your consent).
• Legal obligations: Comply with tax and accounting regulations.
• Service improvement: Analyze website usage to improve the experience.

4. Legal Basis

The legal basis for the processing of your data is:

• Contract execution: To process purchases, deliver products and manage licenses.
• Consent: For sending commercial communications.
• Legal obligation: To comply with tax regulations (invoice issuance).
• Legitimate interest: To improve our services and prevent fraud.

5. Data Retention

Personal data will be retained for the following periods:

• Customer and order data: During the commercial relationship and 4 additional years for tax obligations (General Tax Law).
• Invoices: 6 years (Commercial Code).
• License data: While the license is active.
• Commercial communications: Until you withdraw your consent.
• Browsing data: Maximum 13 months.

Once these periods have elapsed, the data will be deleted or anonymized.

6. Recipients and Data Processors

Your data may be disclosed to the following third parties:

6.1 Payment Processors

• Stripe, Inc. - Card payment processing. Stripe is PCI-DSS Level 1 certified and GDPR compliant. Stripe Privacy Policy

6.2 Infrastructure Providers

• Web server: Located in the European Union (Spain).

6.3 Public Administration

Billing data may be communicated to the Spanish Tax Agency in compliance with legal obligations.

Appropriate data processing agreements have been signed with all providers who access personal data.

7. International Transfers

Stripe, Inc. is headquartered in the United States. Data transfers to the US are carried out under the EU-US Data Privacy Framework, which guarantees an adequate level of data protection recognized by the European Commission.

All other data is stored and processed exclusively on servers located in the European Union.

8. Your Rights

You can exercise the following rights:

• Access: Know what data we have about you.
• Rectification: Correct inaccurate data.
• Erasure: Request the deletion of your data ("right to be forgotten").
• Objection: Object to the processing of your data.
• Restriction: Request that processing be restricted.
• Portability: Receive your data in a structured format.
• Withdraw consent: For commercial communications at any time.

To exercise these rights, send an email to dpo@agenticalia.ai indicating the right you wish to exercise and attaching a copy of your identity document.

You also have the right to file a complaint with the Spanish Data Protection Agency (AEPD).

9. Security

We have adopted the necessary technical and organizational measures to ensure the security of personal data:

• SSL/TLS encryption in all communications.
• Servers protected with firewall and security updates.
• Restricted access to personal data only to authorized personnel.
• Regular backups.
• Payment processing delegated to Stripe (PCI-DSS certified).

10. Cookies

This website uses cookies. For more information, please see our Cookie Policy.

11. Changes

We reserve the right to modify this privacy policy. Any changes will be posted on this page with the update date.